Support
Find answers to common questions below, or contact us if you need further assistance.
How do I create an account?
Visit the sign-up page and register with your work email. All accounts are verified before full access is granted to ensure a trusted marketplace.
How does pricing work for shippers?
Shippers can search and compare published freight rates for free. Booking fees depend on your subscription plan. Visit the homepage pricing section for details.
How does pricing work for forwarders?
Forwarders can list lanes and publish rates on a commission-based model. Fees vary by plan — Starter, Pro, or Business. Visit the forwarder page for full pricing details.
What trade lanes does OceanDeals cover?
OceanDeals focuses on FCL and LCL container shipping on trade lanes to and from Turkey. We support all major ports and routes in this corridor.
How do I list my freight rates as a forwarder?
After creating and verifying your forwarder account, you can publish rates directly from your dashboard. Rates become visible to shippers searching for capacity on your lanes.
How can I request a quotation?
Shippers can submit a Request for Quotation (RFQ) for any trade lane. Verified forwarders active on those lanes will receive your request and can respond with custom pricing.
Is my data secure?
Yes. OceanDeals is GDPR-compliant and uses industry-standard security measures. We never share your data with third parties without your consent. See our Privacy Policy for details.
How do I contact support?
You can reach our team at contact@oceandeals.co, on WhatsApp at +49 174 150 2743, or use the contact form on our Contact page. We aim to respond within one business day.
Still need help?
Our team is here to help. Reach out and we will get back to you within one business day.